Returns and Exchanges

All purchases made through welttragen.com are considered final. We do not offer returns or refunds on any products.

Exchanges are available within 72 hours from the date your order is delivered. To initiate an exchange, please visit our exchange portal: welttragen.com/apps/ecoreturns.

Once the item has been collected from your location, we will quickly process your exchange and ship the replacement product to the address you provide.

Each order qualifies for only one exchange. Multiple exchanges for a single order cannot be processed.

Products bought during promotional sales are excluded from exchange and return policies. If you decide to exchange a sale item, any promotional discounts will no longer apply.

If your product has a manufacturing defect or you received an incorrect item, please contact us at support@welttragen.com within 72 hours of delivery. After this time frame, we are unable to accept claims or process exchanges.

Please note there is a ₹99 shipping fee for all exchange pickups, which will be collected during the exchange process.

Shipping Information

At Welt Tragen, we are dedicated to providing reliable shipping to all customers, regardless of location.

  • Orders are generally processed within 3 to 6 business days. We do not ship on weekends or public holidays.
  • During busy periods, processing and delivery times may be extended. Please allow extra transit days accordingly.
  • Should there be any significant delays, we will notify you via email or phone.

After you place your order, you will receive an order confirmation email.

Please ensure your shipping address is complete and accurate to avoid delivery issues. Welt Tragen is not responsible for lost or undelivered packages caused by incorrect or incomplete addresses or contact details.

While we aim to ensure timely deliveries, we are not liable for courier-related delays once your order has shipped.

Terms of Use & Privacy Statement

This Privacy Statement explains how welttragen.com (referred to as the "Website") collects, manages, and uses your personal information when you browse or shop on our site.

Information Security

We prioritize your data security and have implemented appropriate technical, physical, and administrative safeguards to protect your information from unauthorized access or disclosure.

Why We Collect Your Information

Your data is primarily collected to improve your shopping experience and deliver personalized service. Specifically, we use it to:

  • Notify you about our latest products and updates.
  • Address your inquiries and resolve issues regarding our products and services.
  • Send marketing communications and updates about platform enhancements.
  • Analyze website performance to optimize user experience.
  • Maintain the security and integrity of our platform.
  • Inform you of any changes to our policies or terms.

Payment Processing

All payments are securely handled by trusted third-party gateways. We do not store your payment card information. Responsibility for the security and processing of your payment lies with the payment processors.

Legal Compliance

We may disclose your personal data to government authorities or law enforcement agencies if required by law for investigation or legal proceedings related to cyber incidents or compliance enforcement.

By continuing to use our website and services, you consent to the practices outlined in this Privacy Statement.

Contact Us

If you have questions or concerns regarding our policies, please feel free to reach out at hello@welttragen.com.